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ISO 9001 – Quality Management Standard

What is ISO 9001 Quality Management Standard (QMS)?

ISO 9001 is the internationally recognised standard for the quality management of businesses. It is designed to support the company by ensuring you meet the needs of your customers, whilst delivering a consistent level of quality and satisfaction via a systematic and process driven approach.

The Quality Management System will then ensure consistency and continuous improvement of working practices within your organisation, which in turn improves the ability of your operations to provide products and services that meet customer’s requirements and expectations.

What are the benefits of Implementing ISO 9001?

“More than a certificate on the wall”

ISO9001 should not just be viewed as something you have to do to satisfy your clients or in line with corporate policy. It is a standard which when implemented correctly can reap dividends in improving efficiency of operations and bottom line profits.

Some of the many benefits of implementing ISO9001 include:

  • OPERATIONS RELIABILITY
    A Quality Management System enhances the reliability of your operations
  • PROFIT INCREASE
    Positive impact on your bottom line and market share through increased operation performance
  • IMPROVED CULTURE
    Transformation of corporate culture
  • GLOBALLY RECOGNISED CERTIFICATION
    Accreditation via a certified body demonstrates a commitment to quality improvement through the utilisation of the most internationally recognised quality management principles.
  • IMPROVED EFFICIENCY
    Efficient utilisation of time though improved resource management
  • CUSTOMER SERVICE
    Improves the customer / supplier relationship by responding proactively to customer feedback
  • JOB SECURITY
    Increases job security through enhanced business performance
  • EMPLOYEE SATISFACTION
    Improves job satisfaction as employees are clearer on the principles of who, what, where, when, and why
  • EMPLOYEE MORALE
    Employee morale and motivation is boosted through improved training capabilities
  • STRONG QMS
    It demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit
  • BRAND STRENGTHENING
    The overall image of the company is greatly enhanced through the eyes of customers, employees, shareholders and even competitors
  • KEY SELLING POINT
    It gives a competitive edge to the marketing strategy of your organisation

What's involved with implementing ISO 9001?

One of the important facts you should learn about QualityCERT is that we do not believe in off-the-shelf solution. Our services are uniquely tailored to meet your individual business needs by ensuring that companies get a Management System that is Understandable, Workable and meets all Specific requirements. So by following the PDCA principles of Plan.Do.Check.Action most companies we worked with achieve certification typically within months rather than years.

ISO 9001 is based on eight quality management principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach
  • Continual improvement
  • Fact-based decision making
  • Mutually beneficial supplier relationships

The key to gaining certification is by focusing on simplicity and our unique ability to align the overall business strategy with the overall project work flow has resulted in a 100% success rate with helping our clients to achieve certification through our ability to get people working together as a TEAM (Together Everyone Achieves More).

To help with the road ahead, we have simplified the regulation into five steps:

5 HASSLE FREE STEPS TO BECOMING CERTIFIED

STEP 1

INITIAL REVIEW

Undertake a review of the existing operational and management processes with directors and key staff which will give a clear understanding where you stand versus the conformity to the standard as well as the identification of the company’s strengths, weaknesses and opportunities for improvement.

STEP 2

Development of the QMS

Develop and document the Quality Policy, Quality Objectives, Quality Procedures and Associated Documentation in relation to the Company’s Business Objectives, Legal Requirements and the requirements of EN ISO 9001: 2015. Our consultants will liaise very closely with directors and staff throughout this stage so that they have the opportunity to review draft documents and make suggestions for revision if required. This will ensure that everyone takes ownership of the QMS.

The system development includes the following module:

  • Leadership education
  • Planning including Change Management
  • Process Development
  • Documentation Management
  • Resource Management
STEP 3

Training & Implementation

During this phase of the project we work alongside senior management and staff implementing and monitoring the performance of the relevant sections of the standard by gathering documentary evidence in readiness for the assessment.

STEP 4

Internal Audit & Management Review

During this phase a complete cycle of internal audits of the various business processes shall be performed and the results covered subsequently in a formal management review in order to determine the effectiveness of the implementation of the QMS. Further actions if required will be agreed and implemented in readiness for the external assessment.

STEP 5

Assessment by Certification Body

The Auditor will initially undertake a desk study of the documented system to make sure that it complies with the requirements of the Standard and then will gather further evidence to verify that the QMS has been fully implemented and is effective, by carrying out a series of audits of processes against the documented procedures.

Normally, even when certification is recommended, the auditor will raise a number of Corrective Action Requests and/or Observations and ‘Opportunities for Improvement’.

Beyond Certification

Certification for most organisations is the initial goal. This is the beginning and not the end of the journey toward building excellence in management systems. Post certification, QualityCERT consultants assist in several ways:

  • Help the organisation document its success, review the maturity level of the organisation’s management system
  • Review and where necessary re-define the new roadmap to excellence
  • Identify the most appropriate excellence models and tools to implement the new roadmap
  • Help identify the resources they may need to maintain what they have achieved
  • Build the new vision for the organisation in relation to management system performance

WHY QualityCERT is 1st Choice for ISO9001

“Fully qualified professionals with a wealth of practical experience”

Practical Solutions

We work in the real world and implement solutions that are practical, which will help, and not hinder your operations.

FULLY QUALIFIED CONSULTANTS

Our Consultants are qualified in a range of quality and governance standards including CIPP/E, ISO 27001, ISO 9001, ISO 14001, BS OHSAS 18001, AS 9100D, and PAS 2030.

Extensive commercial experience.

Our Directors have over 20 years experience in implementing business systems in commercial and industrial environments

Professional Service

We can advise, train and implement GDPR best practices within your organisation.

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